Frequently Asked Questions
Provided by Eleven International Publishing
Frequently Asked Questions
Provided by Eleven International Publishing
What is Eleven International Publishing?
Eleven International Publishing is a new international legal publishing company, established in October 2003 by Selma Hoedt. Selma is no newcomer to international law publishing, having had a successful career with Kluwer Law International (1990-2001). During that period, KLI developed into the leading global player in the field, and Selma rose to be Head of all KLI's electronic publishing and data management activities.What are ELEVEN's subject areas?
The areas of law in which ELEVEN will initially be active are: (i) International Law, (ii) International Environmental Law, (iii) European Law and (iv) Air and Space Law. Such concentration does not, of course, rule out the development of products related to other areas of International Law. ELEVEN's mission is to continue to build long-term author and customer relationships by offering high quality, sustainable information services.Where can I get more information about Eleven International Publishing?
Please read the 'about us' section at the top. For more information about Eleven International Publishing, please contact: info@elevenpub.comI am a new customer and I would like to log in. What should I do?
Click on 'register' in the grey top level. A 'registration' screen will appear. Fill in this form (username, password, e-mail address, security question - which will be asked when you have forgotten your password - and the corresponding security answer). Click the 'Create User' button. You will then see a screen with 'Billing address' and 'Delivery address' in which you have to fill in your billing address. The delivery address is optional. If you do not fill in your delivery address, we assume that it is the same as your billing address. After pressing the 'Next' button, your account has been created and a confirmation will be sent to your e-mail address.I am an existing customer and I cannot log in. What should I do?
Please check that you are using the correct username/password. If the combination is incorrect, there will be a red warning. If you have forgotten your password, please read the next question and answer. It is also possible that you may need to change your computer settings, please go to 'Computer settings'. If you still experience problems and need assistance, please contact sales@elevenpub.comI forgot my password. What should I do?
Click on the login arrow or on 'register'. Select 'forgot password' on the left-hand side. You will see a 'Password recovery' screen. Enter your username to receive your password and click on 'Submit'. A security question will be asked (the one you filled in when you registered). Fill in the security answer (the one you filled in when you registered) and click on 'Submit'. An e-mail will be sent to you with a new password. You may change this password once you have logged in. (Go to 'My Profile' and click 'Change password'.)How can I perform a quick search on the ELEVEN site?
The 'search' on the top of your screen allows for searching the ELEVEN publications and the ELEVEN Online Products (ejlr, space law, pldi). Enter your search query (author or -part of the- title) and submit. The search results are divided into the following sections: 'publications', 'ejlr', 'space law' and 'pldi'. The number in brackets gives you the number of hits for each section. For example:How can I perform an advanced search on the ELEVEN site?
In order to maximize or limit the search results, an advanced search for the publications and the online products ejlr, space law and pldi has been created with additional search options:Which countries does ELEVEN distribute to?
ELEVEN delivers worldwide.I only want access to one article; is it possible to Pay-per-view?
This service is not available currently.Where can I find ELEVEN's 'Terms and Conditions'?
You will find the Terms and Conditions when you have placed an item in your shopping cart and have clicked on 'place your order'. Before you can submit your order, you must have checked the 'I agree with the terms and conditions'. You may also find them under 'Information' on the left-hand side. Then click on 'Terms and conditions'.I have problems submitting my Order Form online. What should I do?
Check that you have filled in all the required fields (marked by an asterisk); make sure that you have checked the 'I agree with the terms and conditions' and submit again. If this still does not work, you may also print the Order Form and fax it or send it by post (see the next question).Can I only order online or is it also possible to order by fax or by mail?
You can also order by fax or by regular post. If you have placed an order, just click on the 'Print' this order and send it to:Which credit cards are accepted?
VISA and Eurocard Mastercard.Do I need to change my computer settings to log in?
If login fails, or if you have problems accessing information, please try the following computer settings:I cannot search through the PDF file.
Some of the older PDF files are scanned images. These are not searchable. Recent PDF files, however, are usually fully searchable, which allows specific topics or keywords to be very quickly searched. Bookmarks are incorporated where appropriate to efficiently navigate the document.How can I view the bookmarks in the PDF file?
Open your PDF document, click on 'Bookmarks' on the left-hand side to access the table of contents, which enables you to scroll easily through the document.
For more information about Eleven International Publishing, contact:
info@elevenpub.com
For more information about your order, contact:
sales@elevenpub.com
Send general questions and comments about Eleven International Publishing or this
FAQ to:
info@elevenpub.com